Refund policy

RETURN AND REFUND POLICY

Last updated: June 24, 2026

This Return and Refund Policy applies to purchases made through SIGHTFOREST at sightforest.com.

SIGHTFOREST is operated by:

Legal company name: [LEGAL COMPANY NAME]
Registration number: [COMPANY REGISTRATION NUMBER]
State and country of incorporation: [STATE, UNITED STATES]
Registered office: [FULL REGISTERED ADDRESS]
Email: support@sightforest.com

1. 30-day return policy

You may request a return within 30 days after the date on which you, or a person designated by you, receives the last item included in your order.

To be eligible for a return, the product must normally be:

returned with all accessories, cables, manuals and components;
returned in its original packaging where reasonably possible;
free from damage that was not present when delivered;
accompanied by proof of purchase;
reset and disconnected from any personal account, application, cloud service, SIM card or subscription.

Opening the packaging or reasonably inspecting the product does not automatically prevent a return.

However, we may make a reasonable deduction from the refund where the product has lost value because it was used or handled beyond what was necessary to establish its nature, characteristics and proper functioning. Any deduction will be based on the actual loss of value and will not be an automatic restocking fee.

2. European right of withdrawal

Consumers located in the European Economic Area have a statutory right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason.

For orders containing several items delivered separately, the withdrawal period begins when the final item is delivered.

To exercise this right, you must send us a clear statement before the withdrawal period expires. You may email support@sightforest.com or use the model withdrawal form provided below.

Your statutory rights are not affected by the additional SIGHTFOREST 30-day return policy.

3. How to request a return

Before sending any product, contact:

support@sightforest.com

Include:

your full name;
your order number;
the product you wish to return;
the reason for the return, where applicable;
photographs or videos if the product is defective, damaged or incorrect.

We will provide return instructions and the applicable return address.

Do not return a product without prior authorisation. Unauthorised returns may be delayed, refused by the receiving warehouse or become impossible to identify.

4. Return destination

Unless we provide a different address, returns may be sent to an authorised return facility located in China.

The exact return address will be provided after the return request has been approved.

Please do not send products to our registered corporate address unless we expressly instruct you to do so.

5. Return shipping costs

For an approved eligible return, SIGHTFOREST will provide:

a prepaid return label; or
another return method arranged by us; or
reimbursement of reasonable return shipping costs where we have instructed you to arrange the shipment yourself.

You must use the return method and instructions provided by us. We cannot guarantee reimbursement for premium, express or unauthorised shipping services selected independently by the customer.

Free return shipping does not automatically apply to parcels refused because the customer declined to complete import formalities or pay properly disclosed import charges. Such situations are handled under Section 12 below and subject to applicable consumer law.

6. Damaged, defective or incorrect products

Please inspect your order as soon as possible after delivery.

damaged in transit;
defective;
materially different from its description;
missing essential components;
not the product ordered.

We may request photographs, videos, diagnostic information, serial numbers or other reasonable evidence.

Depending on the circumstances and applicable law, we may provide:

troubleshooting assistance;
replacement parts;
repair;
replacement;
a price reduction;
a full or partial refund.

You will not be charged return shipping for a product confirmed to be defective, damaged, incorrect or non-conforming.

7. Legal guarantee for European consumers

Consumers in the European Economic Area may benefit from a minimum two-year legal guarantee of conformity beginning on the date of delivery.

This legal guarantee is separate from:

the 14-day statutory right of withdrawal;
the SIGHTFOREST 30-day voluntary return policy;
any additional commercial warranty offered with a product.

Nothing in this policy limits rights that cannot legally be excluded or restricted.

8. Products that cannot be returned

Returns may be refused, to the extent permitted by law, for:

products damaged through misuse, accident or unauthorised modification;
products missing essential components or serial numbers;
products linked to an account that the customer has not removed;
activated or consumed digital services, data plans or subscriptions where the customer expressly requested immediate performance and acknowledged the loss of any applicable withdrawal right;
personalised products;
gift cards;
products whose return is prohibited for health, safety or legal reasons;
products returned after the applicable return period.

These exclusions do not apply where the product was defective, incorrect or otherwise legally non-conforming.

9. Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

For a valid European statutory withdrawal, the refund will include the original standard delivery charge, where applicable. Additional costs resulting from the customer’s choice of an expedited or premium delivery method are not required to be refunded unless otherwise required by law.

We may withhold the refund until:

the returned goods have been received; or
the customer provides satisfactory evidence that the goods have been sent back,

whichever occurs first, subject to applicable law.

After we issue the refund, your bank, card issuer or payment provider may require additional time to post the funds to your account.

10. Exchanges

We do not guarantee direct exchanges.

The fastest method is normally to return the original product and place a new order after the return has been approved.

For a defective or incorrect product, we may send a replacement without requiring a new purchase.

11. Order cancellations

You may request cancellation within 24 hours after placing an order, provided that the order has not already been processed, fulfilled or handed to the carrier.

Cancellation requests are not guaranteed.

Once an order has entered fulfilment or shipment, it may no longer be possible to cancel it. You may still exercise any applicable return or withdrawal rights after delivery.

12. Refused import charges and failed customs clearance

Orders may be shipped under DAP — Delivered At Place — conditions.

Where clearly disclosed before purchase, the customer may be responsible for:

import VAT;
customs duties;
customs clearance charges;
carrier administration or brokerage fees;
providing information required for customs clearance.

Refusing to pay these charges does not automatically cancel the order or constitute a valid return request.

If a shipment is refused, abandoned, destroyed or returned because the customer did not complete the required import formalities, we may deduct from any refund the actual and documented costs that we cannot recover, including return transportation, customs charges and carrier handling fees, but only to the extent permitted by applicable law.

13. Contact

For return, refund or warranty requests:

Email: support@sightforest.com