Frequently asked

We dispatch within 48 hours. Tracked delivery is free across Europe — typically 4–6 working days for cameras and accessories, and 12–20 working days for kayaks, canoes and large water gear. You'll get a tracking link by email as soon as your order ships.

We ship right across Europe. Shipping is free, with no minimum order.

As soon as your order is dispatched, we email you a tracking link so you can follow it all the way to your door.

Only the 4G and Solar models do, and it's a standard nano-SIM you supply yourself — any carrier with a data plan (a SIM isn't included). The SD and WiFi models need no SIM at all.

Never. There are no monthly fees, ever — the free app is all you need.

The 4G and Solar models send photos over the mobile network from anywhere. The WiFi model sends them over its own hotspot when you're on site. The SD model is offline — you review footage on its built-in 2" screen.

No. The 4G and Solar models use the mobile network, the WiFi model creates its own hotspot on site, and the SD model is fully offline.

Yes — the app is completely free and available for both iOS and Android.

A microSD card up to 128GB. It's not included, but you can buy one separately — and it's free with our multi-packs.

The Solar model runs indefinitely in good light. On 8× AA batteries, expect several weeks to months depending on how often it's triggered — and they're easy to recharge or replace.

Yes — they're IP66-rated and built for rain, snow and heat, season after season.

Yes. No-glow infrared reaches about 20 m and stays invisible to wildlife. By day you get true 4K video and sharp 60MP photos.

You have the 14-day EU right of withdrawal, plus our own 30-day field trial: if a device isn't right for you, return it within 30 days for a full refund of the product price.

Every product comes with a 3-year warranty.

Our real EU team replies within one working day, in your language. Just contact us and we'll help.