Shipping policy
SHIPPING POLICY
Last updated: July 14, 2026
1. Shipping origin
SIGHTFOREST products may be fulfilled and shipped directly from suppliers or fulfilment facilities.
The shipping origin may differ from the registered address of the company operating SIGHTFOREST.
2. Order processing
Orders are normally processed within:
Orders are normally processed within: 1–2 business days
Processing times may be longer during:
- product launches;
- promotional periods;
- public holidays;
- high-volume periods;
- address verification;
- fraud screening;
- stock transfers.
3. Estimated delivery
Estimated delivery after dispatch:
Estimated delivery after dispatch: 7–9 business days
Any estimate displayed on the website is not a guaranteed delivery date.
Customs processing is outside our direct control and may extend the delivery time.
4. Shipping costs
Available shipping methods and their prices are shown at checkout.
Free shipping applies when the order reaches the free-shipping threshold; otherwise the flat rate shown at checkout applies.
All orders are shipped DDP (Delivered Duty Paid — Incoterms® 2020). Prices and shipping charges include all applicable taxes, VAT, import duties, customs clearance and related carrier, brokerage or administrative fees.
5. DDP delivery and import charges
SIGHTFOREST is responsible for import clearance and pays all import-related costs for every shipment.
The customer will never be asked to pay additional VAT, duties, customs or import fees on delivery. If a carrier or customs authority requests payment, do not pay it and contact support@sightforest.com immediately.
6. Customs information
Customers must provide accurate information required for delivery and customs clearance.
Depending on the destination, the carrier may request:
- full legal name;
- telephone number;
- email address;
- tax or identity number;
- proof of purchase;
- confirmation of the product’s intended use;
Failure to provide requested information may cause delay, return, storage charges, abandonment or destruction of the shipment.
7. Tracking
Tracking information will be provided when available.
Tracking may not update immediately and may temporarily stop while the shipment:
- travels internationally;
- changes carriers;
- enters customs;
- waits for local delivery processing.
8. Split shipments
An order containing several products may be sent in separate parcels.
Each parcel may have:
- a separate tracking number;
- a different delivery date;
- separate customs processing.
If an order is sent in separate parcels, SIGHTFOREST covers all taxes, duties, customs clearance and related fees for every parcel.
9. Incorrect addresses
Customers are responsible for checking their shipping information before submitting the order.
Contact support@sightforest.com immediately if an address needs to be corrected.
We cannot guarantee that an address can be changed after fulfilment has begun.
Additional costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.
10. Failed delivery
If delivery fails, the customer must follow the carrier’s instructions and collect or reschedule the parcel within the specified period.
A parcel may be returned or abandoned where:
- no one accepts delivery;
- the address is incorrect;
- the customer fails to collect it;
- customs information is not provided;
11. No charges on delivery
SIGHTFOREST covers all taxes, VAT, import duties, customs clearance and related fees. The customer pays no additional import charges on delivery. If a carrier or customs authority requests payment, do not pay it and contact support@sightforest.com immediately.
12. Lost shipments
Contact support@sightforest.com if the tracking has not updated for an unusually long period or the carrier marks the parcel as lost.
We will investigate with the carrier before approving a replacement or refund.
13. Damaged shipments
Where possible:
- photograph the external packaging before opening;
- retain all packaging;
- photograph the damage;
- contact us promptly.
These materials help us submit a carrier claim and resolve the issue.
14. Countries served
We currently ship to the countries available for selection during checkout.
We may restrict delivery to certain regions because of:
- carrier limitations;
- sanctions;
- product regulations;
- radio or network compatibility;
- customs restrictions;
- excessive delivery risk.
15. Contact
Shipping questions should be sent to:
