SHIPPING POLICY

Last updated: June 24, 2026

1. Shipping origin

SIGHTFOREST products may be fulfilled and shipped directly from suppliers or fulfilment facilities located in China.

The shipping origin may differ from the registered address of the company operating SIGHTFOREST.

2. Order processing

Orders are normally processed within:

[INSERT PROCESSING TIME, FOR EXAMPLE: 1–3 BUSINESS DAYS]

Processing times may be longer during:

• product launches;
• promotional periods;
• public holidays;
• high-volume periods;
• address verification;
• fraud screening;
• stock transfers.

3. Estimated delivery

Estimated delivery after dispatch:

[INSERT ESTIMATED DELIVERY TIME, FOR EXAMPLE: 5–12 BUSINESS DAYS]

Any estimate displayed on the website is not a guaranteed delivery date.

Customs processing is outside our direct control and may extend the delivery time.

4. Shipping costs

Available shipping methods and their prices are displayed during checkout.

Where free shipping is offered, this does not include:

• import VAT;
• customs duties;
• customs clearance fees;
• carrier brokerage or administration fees.

5. DAP delivery and import charges

Unless expressly stated otherwise, international orders may be shipped under DAP — Delivered At Place — Incoterms® 2020 conditions.

Import taxes are not included

The price paid to SIGHTFOREST may not include:

• import VAT;
• customs duties;
• customs clearance charges;
• carrier administration fees;
• brokerage fees;
• local import charges.

These amounts may be requested from the recipient by the carrier, postal operator or customs authority before or at delivery.

The customer may be required to act as the importer or consignee and is responsible for completing the import process.

6. Customs information

Customers must provide accurate information required for delivery and customs clearance.

Depending on the destination, the carrier may request:

• full legal name;
• telephone number;
• email address;
• tax or identity number;
• proof of purchase;
• confirmation of the product’s intended use;
• payment of import charges.

Failure to provide requested information may cause delay, return, storage charges, abandonment or destruction of the shipment.

7. Tracking

Tracking information will be provided when available.

Tracking may not update immediately and may temporarily stop while the shipment:

• travels internationally;
• changes carriers;
• enters customs;
• waits for local delivery processing.

8. Split shipments

An order containing several products may be sent in separate parcels.

Each parcel may have:

• a separate tracking number;
• a different delivery date;
• separate customs processing.

Where customs rules permit, import charges may be assessed separately for each shipment.

9. Incorrect addresses

Customers are responsible for checking their shipping information before submitting the order.

Contact support@sightforest.com immediately if an address needs to be corrected.

We cannot guarantee that an address can be changed after fulfilment has begun.

Additional costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

10. Failed delivery

If delivery fails, the customer must follow the carrier’s instructions and collect or reschedule the parcel within the specified period.

A parcel may be returned or abandoned where:

• no one accepts delivery;
• the address is incorrect;
• the customer fails to collect it;
• customs information is not provided;
• import charges are not paid.

11. Refusal of import charges

Import charges disclosed before purchase are not fees imposed by SIGHTFOREST.

If the customer refuses the shipment because they do not wish to pay those charges, we cannot guarantee an immediate or complete refund.

A refund will normally be assessed only after the parcel has been returned and identified. Actual non-recoverable return, storage, customs or handling costs may be deducted to the extent permitted by law.

12. Lost shipments

Contact support@sightforest.com if the tracking has not updated for an unusually long period or the carrier marks the parcel as lost.

We will investigate with the carrier before approving a replacement or refund.

13. Damaged shipments

Where possible:

• photograph the external packaging before opening;
• retain all packaging;
• photograph the damage;
• contact us promptly.

These materials help us submit a carrier claim and resolve the issue.

14. Countries served

We currently ship to the countries available for selection during checkout.

We may restrict delivery to certain regions because of:

• carrier limitations;
• sanctions;
• product regulations;
• radio or network compatibility;
• customs restrictions;
• excessive delivery risk.

15. Contact

Shipping questions should be sent to:

support@sightforest.com